Cockroaches were discovered on a ward at Birmingham's Heartlands Hospital
A surgical ward at Heartlands Hospital has been deep-cleaned after a visitor claimed she spotted a “horror film-sized” cockroach.
Suzanne Smith, from Streetly, said she spotted it crawling along the floor of a cubicle while she visited her elderly mother recently.
Later another relative spotted another cockroach and the concerned family contacted environmental health experts.
“I want ward 12 closed,” said Suzanne. “It is a health hazard and needs decontaminating.
“This is a surgical ward.
“When I told a senior manager she said ‘it is only one’.
“It was huge. It was like a horror film, I just couldn’t believe it.”
Suzanne, who is a training manager for a care company, also claims that after her mother suffered a severe bleeding episode some bloodstains were not cleaned up in the area for three days.
Now she remains extremely concerned for her mother’s welfare, as she is due to return to the hospital for an operation in the near future.
"I don’t fell that it is a safe environment,” she said. “My faith in them has completely diminished. I cannot stand back and do nothing while there are these appalling standards. The rest of the family are shocked and horrified beyond belief.
“The ward needs to be shut down until this is sorted and they have got to the bottom of this infestation.”
The city council confirmed that a complaint was made to its environmental health department regarding Ward 12, and said it had passed the incident onto health regulator, the Care Quality Commission.
Sam Foster, Heart of England NHS Foundation Trust Chief Nurse, said: “We take hygiene very seriously and have strict procedures in place to ensure that high standards of cleanliness are maintained on our wards.
“Unfortunately, large buildings do sometimes have isolated incidents which are dealt with swiftly and effectively as it has been in this case.
“A thorough investigation has taken place and the ward was deep-cleaned.
"We are pleased to say that following this investigation, no further instances have been identified or reported.
“We would like to apologise to the patient and their family and are in regular contact with them to reassure them that every effort is being made to deal with their complaint.”